FAQ
Frequently Asked Questions (FAQ) – Frostforge Jewelers Co.
General Questions
What are Grillz?
Grillz are custom-made decorative dental jewelry designed to fit over your teeth. At Frostforge Jewelers Co., all Grillz are handcrafted and custom fitted for each client.
Are your Grillz real gold or silver?
Yes. We offer authentic precious metals including solid gold, sterling silver, and other premium materials depending on the design selected.
Are Grillz permanent?
No. Our Grillz are removable jewelry pieces and are not intended to be worn permanently unless specifically designed otherwise.
Do Grillz damage your teeth?
When properly fitted and worn responsibly, Grillz generally should not damage your teeth. Clients should maintain proper oral hygiene and follow all care instructions provided.
Can I eat or sleep with my Grillz in?
No. We strongly recommend removing your Grillz before eating, drinking anything besides water, or sleeping to prevent damage to your Grillz and maintain oral health.
Ordering & Customization
Are all Grillz custom made?
Yes. Every set is custom made specifically for your teeth using your mold impressions or in-person impressions.
How do I place an order?
You can place an order directly through our website or by contacting Frostforge Jewelers Co. for custom inquiries.
Can I customize my design?
Absolutely. We offer fully customizable options including:
- Gold type
- Tooth count
- Open face designs
- Diamond cuts
- Engraving
- Stone settings
- Custom artwork
How long does production take?
Production times vary depending on design complexity and order volume. Most custom orders take approximately 2–4 weeks after we receive acceptable molds.
What happens if my mold kit is rejected?
If your mold impressions are unusable, we may request new impressions before production can begin. Clients are responsible for carefully following all mold instructions.
Shipping Questions
Do you ship nationwide?
Yes. Frostforge Jewelers Co. ships throughout the United States.
Will I receive tracking information?
Yes. Tracking information will be provided once your order ships.
How long does shipping take?
Shipping times vary depending on location and carrier delays. Estimated delivery times are provided at checkout but are not guaranteed.
Are shipping fees refundable?
No. Shipping fees are non-refundable once an order has been processed or shipped.
Returns, Repairs & Refunds
Are sales final?
Yes. Due to the custom nature of Grillz and dental jewelry, all sales are final.
Do you offer refunds?
No refunds, exchanges, or cancellations are allowed once production has started.
What if my Grillz do not fit correctly?
If there is a verified craftsmanship or fit issue, Frostforge Jewelers Co. may offer adjustments or repairs within 30–60 days of delivery depending on the situation.
What is not covered under repairs?
The following are not covered:
- Damage caused by misuse
- Bent or broken Grillz
- Improper care
- Accidental damage
- Normal wear and tear
- Damage from eating or sleeping while wearing Grillz
Who pays for repair shipping?
Customers are responsible for shipping costs related to repair or adjustment services unless otherwise stated.
Payment Questions
What payment methods do you accept?
We accept major debit cards, credit cards, and approved payment methods available at checkout.
Do you offer payment plans?
Payment plan availability may vary depending on current offers and order value.
Can I cancel my order after payment?
Orders may not be canceled once custom work, mold processing, or production has begun.
Care Instructions
How should I clean my Grillz?
Clean your Grillz gently using:
- Warm water
- Mild soap
- Soft toothbrush or cloth
Avoid harsh chemicals or abrasive cleaners.
How should I store my Grillz?
Store your Grillz in a protective case when not in use to prevent scratches or damage.
Can Grillz tarnish?
Certain metals such as sterling silver may naturally tarnish over time without proper care. Regular cleaning and proper storage help reduce tarnishing.
Contact & Support
How do I contact Frostforge Jewelers Co.?
You can contact us through:
- Website contact form
- Email support
- Business phone or text support
How long does it take to receive a response?
Most inquiries receive a response within 24–48 business hours.
Do you accept collaborations or influencer partnerships?
Yes. Frostforge Jewelers Co. may consider collaborations, promotional partnerships, and brand ambassador opportunities. Contact us directly for inquiries.